Customer Satisfaction and Segmentation Analysis

Dr Foster Research (DFR) has been actively involved in Customer Satisfaction projects with Local Authorities wanting to know how to leverage extra value and intelligence from existing data sources and surveys.

Find out more about DFR Customer satisfaction projects:

• LGA Customer Satisfaction workstream
• Guide to Segmentation
• Customer Insight Protocol
• Stage 2 full report: "Customer insight - developing customer satisfaction measures for local government services"
• Stage 1 report: "Developing measures of satisfaction for local government services"
• CSIP Eastern Region example

For further information on Customer Satisfaction and Segmentation, call Philip Moore on 0207 3328900 or email the Local Government Team at localgovernment@drfoster.co.uk

Click on the link below to read more on Customer Satisfaction and Segmentation

Download Documents

Efficient Services [pdf]