Putting People First

"Our health, our care, our say" outlined key reforms for integrating services to put people at the centre of planning and delivery; clearly stating that one size does not fit all.

If personalisation is to be effective, government silos should be invisible to the client. Joint working and integrated planning are critical to the process as evidenced by the high priority given to Joint Strategic Needs Assessment (JSNA).

A shift towards strategic commissioning for whole populations, increased demand driven by aging populations and increased expectations for "customer" focused services are inevitably driving a need to reform care.

Transforming services to cater for every individual's unique situation will be possible only when local authorities have a comprehensive, clear and accurate understanding of the needs and aspirations of all individuals and populations, both today and in the future.

Population Care Manager provides a wealth of intelligence to deliver a rich picture of your population today and realistic forecasts of future demand based on scenarios that you develop.

A clear understanding of individuals also enables a shift from reactive services for those with critical needs to prevention and early intervention programmes aimed at improving well-being before problems become more serious.

Download Documents

Population Care Manager - Understanding Need, Personalising Services [pdf]

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